How to Get Started at Oasis Counseling Solutions
Getting started at Oasis Counseling Solutions is straightforward. The process begins with a free 15-minute phone consultation — no paperwork, no payment, and no commitment. You tell us what is going on, and we match you with the right therapist. All three Strongsville, Lakewood, and Chagrin Falls offices are accepting new clients now, as is telehealth for clients anywhere in Ohio.
Four Steps from First Contact to Ongoing Care
Here is exactly what happens when you reach out to Oasis Counseling Solutions, from the first call through ongoing therapy. Nothing will surprise you.
Book Your Free 15-Minute Consultation
Call us at Strongsville (216) 200-8811, Lakewood (440) 693-3933, or Chagrin Falls (216) 702-6277, email admin@ocsohio.com, or use the online booking link to schedule a free 15-minute phone consultation. This call costs nothing and commits you to nothing. It is simply a conversation to help us understand your situation and make the right match. Most people are booked into a consultation within a day or two of reaching out.
Get Matched with the Right Therapist
At the end of the free consultation, you receive a specific therapist recommendation based on your clinical needs, therapeutic approach preferences, age group, insurance, and location. We explain why we are recommending that therapist and what their approach looks like. If you want to ask about other therapists or a different modality, this is the time to do that. You decide whether to move forward, and with whom.
Attend Your First Full Session
Your first full session is 45 to 60 minutes, in person or via telehealth. It is primarily an intake and assessment session — your therapist learns more about your history, your goals, and what you want therapy to address. It is also the beginning of the working relationship, so you are getting a genuine feel for the therapist at the same time. Intake paperwork is completed before or at the first session, depending on your therapist's process. Check your insurance coverage before this appointment.
Build the Work Together
From your second session onward, the clinical work begins in earnest. Your therapist develops a treatment plan with you, sets goals, and tracks your progress throughout the course of treatment. Therapy at Oasis Counseling Solutions is collaborative — you are an active participant in determining what the work addresses and how it progresses. The plan is reviewed and updated regularly as your needs and goals evolve.
What to Expect During Your Free 15-Minute Consultation
The free consultation is a phone call, not an intake session. It is brief, informal, and low-stakes. You do not need to have anything prepared, and there is nothing you need to have figured out before you call. The entire point of the call is to give you a low-pressure way to begin the process without any financial commitment.
You will be asked to share a brief description of what has been going on and what you are hoping to get from therapy. The person on the call will ask a few clarifying questions about your situation, your goals, what you have tried before, and any practical considerations like insurance, location, and scheduling. These questions are not a clinical assessment and they are not meant to be exhaustive. They exist only to make the right match recommendation possible. You are not required to share anything you are not comfortable sharing during this call.
At the end of the 15 minutes, you receive a specific therapist recommendation with a brief explanation of why that therapist is the right fit for your situation. You are also told what the next step looks like in practical terms: how to schedule your first session, what insurance information to have ready, and roughly what to expect from the first appointment. There is no obligation to move forward, and there is nothing to pay. The consultation is genuinely free — not a free session with an intake form, not a free assessment with paperwork. Just a phone call.
Frequently Asked Questions About Getting Started
How do I book a free consultation?
Call us at (216) 200-8811, email admin@ocsohio.com, or book online using the booking link. The consultation is a phone call and takes about 15 minutes. No payment and no commitment is required to book or attend. Most people are able to schedule within a day or two of reaching out.
What happens during the free 15-minute consultation?
The free consultation is a brief phone call where you describe what has been going on and what you are looking for. The intake coordinator or therapist asks a few questions about your situation, goals, insurance, and location preference. At the end of the call, you receive a specific therapist recommendation and an explanation of the suggested next step. There is no paperwork, no intake form, no payment, and no obligation to continue.
How are therapists matched to new clients at OCS?
Therapist matching is based on clinical specialties, therapeutic modality fit, age group, insurance acceptance, and location preference. The information gathered during the free consultation is used to identify which of the five therapists is the best fit for your specific needs. If the match does not feel right after your first session, we will help you find a better fit within the practice without any friction.
What should I bring to my first session?
Bring your insurance card if you are using insurance. Intake paperwork will be completed before or at your first session — your therapist will tell you whether to complete it online in advance or at the office. Beyond that, there is nothing specific to prepare. You can bring notes if that helps you remember what you want to discuss, or arrive with nothing prepared at all. Your therapist will guide the first session. Learn about each therapist's approach if you want to prepare for a specific style.
How long before I can be seen after reaching out?
Oasis Counseling Solutions is currently accepting new clients at all three locations and via telehealth. Availability for first appointments varies by therapist and session format. Telehealth appointments are generally available sooner than in-person. Contact us at (216) 200-8811 or admin@ocsohio.com for current first-available dates after your consultation is booked.
Three Locations in Northeast Ohio
All three offices are accepting new clients. Telehealth is also available for any client in Ohio. Learn more about telehealth.
Strongsville Office
Oasis Counseling Solutions17637 Shurmer Rd
Strongsville, OH 44136
(216) 200-8811
In-person sessions available. Telehealth also offered from this location.
Get DirectionsLakewood Office
Oasis Counseling Solutions13443 Detroit Avenue, Office 1
Lakewood, OH 44107
(440) 693-3933
In-person sessions available. Telehealth also offered from this location.
Get DirectionsChagrin Falls Office
Oasis Counseling Solutions18890 Brewster Rd
Chagrin Falls, OH 44023
(216) 702-6277
In-person sessions available. Telehealth also offered from this location.
Get DirectionsQuestions about coverage before your first session? Visit our insurance and fees page. Want to learn more about our therapists before reaching out? Visit the about page or browse our services.